Return & Refund Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If
the order is cancelled you will get full refund. We cannot cancel the order if
the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a
return within 30 days after the receipt of the product. To be eligible for a return,
your item must be unused and in the same condition that you received it. It must
also be in the original packaging. To complete your return, we require a receipt or
proof of purchase. Please do not send your purchase back to the manufacturer. If
the return is caused by the consumer, consumer should be responsible for
the shipping fee. The specific fee should be based on the express company
you choose.
If due to our reasons, the goods received are damaged or not correct, and
the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification
of receipt. We will also notify you of the approval or rejection of your refund. If
you are approved, then your refund will be processed within 3 business days, and
credit will automatically be applied to your credit card or original method
of payment, within a certain amount of days.
Return Address: 1611 Pennsylvania Avenue NW, Washington, D.C.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted. If you've done all of this and you still have not received
your refund, please contact us at support [email protected]
Please contact our Customer service at support [email protected] to get the
return address.